FAQ

We asked a longtime client (and cheer coach) to fire
some questions at us which potential customers might find helpful:

1. Your curls look so natural and they never droop. How do you do it?

We are very fortunate to have some of the top wig designers in the industry working with us.  We only use 100% Modacrylic fiber in our hairpieces. Each wiglet / hairpiece style is constructed of the precise fiber content which will provide the best appearance.

For example: 100% Kanekalon is a very soft fiber. It’s very natural and looks beautiful in wiglets with straight or soft waves. However, it will not retain a ringlet curl for very long. The soft quality of 100% Kanekalon will eventually allow the ringlet to droop.

Enter our designers to the rescue!

Our Classic Curls are made of Kanekalon-7, with an added element ( Toyakalon ) which strengthens and forces the hair to stay firmly curled. This fiber content allows the ringlets to stay permanently curled, yet lay naturally against the head.

2. I’ve noticed several other companies & websites that advertise “Cheer Curls” or “Cheer Curls style” hairpieces. Are their hairpieces made by your company?

No, they are not made by our company.

Cheer Curls® is a registered trademark for our specific brand name. The CHEER CURLS® Company designs, manufactures and distributes authentic Cheer Curls® brand hairpieces. If you did not purchase your hairpiece from us, you did not purchase a Cheer Curls® brand hairpiece. Our hairpieces are only sold directly through our company, via this website.

We do not wholesale our products or sell through retail outlets, vendors, sales reps or online businesses (other than our own website.)

3. I think its great that you have one color ring for all of your styles. Providing it free of charge to teams AND letting us keep it is really convenient.  

We try to make the ordering experience as easy and pleasant for the customer as possible. This is why we make certain the coach or parent who is requesting a color ring for a team receives the color ring / info packet upon request. Once received, they are not asked to return the color ring.

Individuals who are placing a single order need only send a snip of hair for color matching. We have two color techs on staff who are experts at matching hair color. They will look at the sample and choose an appropriate hairpiece shade for the individual.

4. Recently, I asked about a style of hairpiece which your company doesn’t carry. I was amazed when you recommended another business who does carry it. Do you do that all the time?

Sure, why not? If you (or any customer) wants an item which we do not manufacture or sell, we are very happy to steer you toward a company which does have the item. We will only recommend businesses who we know to be reputable and carry top quality merchandise.

5. I love your easy Exchange Policy.

Thanks! We do not hold you to a time limit for exchanges. We hope you’ll make the exchange in a reasonable amount of time. However, as long as the hairpiece is returned to us in new condition, unworn, with the tags and hairnet intact, we’ll honor the exchange. Just be sure to enclose a note that tells us the color you would prefer. Name, address, phone number and email contact should also be included.

That’s it. We don’t need invoices or receipts. We have your shipping records already on file and that is sufficient as proof of purchase. We make sure that exchanges are painless and efficient.

6. Tell me more about your “No Backorder” policy. There’s nothing I hate more than waiting for backorders!

We will never ship an order to you that is not complete. We maintain a huge inventory and rarely have any of our styles go “out of stock.” If we should ever be temporarily depleted of a color, we will automatically send the next closest shade to “get by” until the original choice is back in stock. The replacement hairpiece is yours to keep. It does not need to be returned. When your original color choice is back in stock, we will ship it to you.

7. As a coach, I insist that my girls sew the hairpieces into their hair. I understand that this is the only method of attachment that you endorse.

It really is the most secure method of attachment that we have found. Nothing looks worse during a routine than a hairpiece lying on the mat. Not only is it an embarrassment, it’s a safety issue. Bobby pins and ties are too unreliable.

"Sewing" hairpieces into place really isn't anything new. My mother studied ballet in the early 50s and the girls always sewed their hairpieces into their natural hair. I still have one of her hairpieces and it looks very much like one of our Classic Curls.

8. Can I use spray-colors or spray-glitter on my hairpiece?

We do not recommend that you use spray-colors or spray-glitter on your hairpiece. 

There may be chemicals in the spray-on colors or spray-on glitter that have the potential to ruin synthetic hair.  Additionally, once you spray these materials into your hairpiece, it may be there forever.  Spray glitter can adhere to synthetic hair like glue and even if you attempt to wash it out, it can remain on the hair shaft.  The spray-paint may have the same effect, along with changing the color of your synthetic hairpiece.  

If you want to use spray-glitter or spray-color on your hair, we suggest that you only use it on your own natural hair ( the crown / top of your head ) and not your pretty hairpiece.   You will still have the effect of glitter ( or spray-painted colors ) without destroying or permanently changing the appearance of your hairpiece.

Very Important:  Before deciding to spray paint or glitter into your own hair, check the rules of the competition you will be attending. 

Pop Warner, for instance, will not allow cheer teams to use colors in their hair. This rule may even include our Glitz*Flipzz style. Some Pop Warner organizations are fine with it, others may not be. If you are a Pop Warner team, it's best to check with your regional director.

Please note the following, which is quoted from Pop Warner's 2008 rules and regulations:

Hair Color

Situation: I have a squad that wants to wear blue hair extensions (clip in, bow type with blue hair). Since many squads wear the wiglets (curly and/or straight pony tails) and as long as everyone had them, would this be OK or considered a prop?
Response: The Blue Hair color for the entire squad would be considered a prop. This type of accessory with hair color is reserved for Dance Squad Costuming only.

http://popwarner.com/cheer/FAQ%20TECHNICAL.pdf 

9. Do you offer team discounts?

No. Instead we pay our customers’ shipping fees, regardless of how many hairpieces they are ordering or where they are located. If you have ever paid shipping fees for a group order, you already know what a tremendous savings we offer.

Your hairpiece is shipped to you in a regulation shipping box. We take too much pride in our product to simply stuff it inside an envelope and have it arrive to you looking like a pancake.

We also include your supplies and provide free color rings, which you keep (as mentioned above.) In addition, our exchange policy is very liberal and extremely customer-friendly.

Over the years, our customers have found our policy to be more cost-effective than if we offered “team discounts.” That discount can quickly disappear once the shipping and handling fees are added.

The Cheer Curls Company charges one price for each item. There are no added costs.

10. What is the easiest way to contact you?

Email, email, email! We have very limited phone hours and prefer contact via email. All too often, information conveyed in a telephone conversation is misunderstood or forgotten altogether. Email eliminates those possibilities. It also provides you (and us) with a printed record of contact. We respond to all email messages every two hours throughout the business day. Somebody is always available to assist you.

11. Having ordered from your company for several years, I know that when you say "free shipping", ( even if it requires overnight delivery ) you mean it. How do you do it?

Simple. We put the needs of our clients first.

Fortunately, we have a large clientele and ship hairpieces in such volume that we can provide delivery by Overnight or 2-Day FedEx, free of charge, when required.

We note your "must-have-by" date and ship by whatever method meets that deadline.

Example: If your order is required in the non-immediate future, it will go USPS Priority. This is a 2-3 day delivery service and includes your Delivery Confirmation Number ( DCN. ) However, if you need your order right away, it will go by FedEx automatically.

You tell us the required delivery date and we ship accordingly.

During holidays ( for example, the entire month of December ) we ONLY ship by FedEx, since the postal service becomes slow during busy times.

We also employ "runners" when our orders are heavy and we are very busy. These special associates drive "critical / emergency" parcels out to the FedEx distribution center if the orders come in after the last pick-up of the day. Our "runners" do this until 7:00 pm, as FedEx will ship from the distribution center until 7:30 pm, even for next-day delivery. 

This has been our policy since 1994. We take customer service very seriously.

Do we make as much profit by providing free shipping ? Absolutely not. However, our reputation and the loyalty of our clients has kept us in business for nearly 15 years. This is a source of pride for us.

12. Do you still provide free hairpieces for team members who have medical hair loss disorders?

Yes. It doesn't matter what the disorder is and we don't ask that you tell us. Whether caused by illness, chemo, injury .... whatever. We will provide the hairpiece free of charge. The coach or parent just needs to contact us ( email is best. ) A member of the ACS has given us some great tips about using a hairpiece to camoflage partial hair loss, as well as blending a hairpiece with an existing wig. We aren't experts at styling, but we will do our best to offer some ideas.